Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 18 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) dirty hands with food (d) chatting on the phone
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) listening to complaints (d) a sticky, messy table
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) ignoring a customer
8. 8.Which of these is good customer service? (a) rude replies (b) serving friends first (c) fixing mistakes quickly (d) arguing with a buyer
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) listening to complaints (d) a sticky, messy table
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) a sticky, messy table (d) ignoring a customer
13. 13.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) chatting on the phone (d) greeting with a smile
14. 14.True or false: “a tidy stall table” is good customer service. (a) True (b) False
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
17. 17.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) counting change wrongly
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) rude replies
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) dirty hands with food (d) giving correct change
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) arguing with a buyer (d) fixing mistakes quickly
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) dirty hands with food
26. 26.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a clear price board (d) arguing with a buyer
27. 27.True or false: “ignoring a customer” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) a clear price board (d) fixing mistakes quickly
29. 29.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) counting change wrongly
30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
31. 31.True or false: “rude replies” is poor customer service. (a) True (b) False
32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
34. 34.True or false: “listening to complaints” is good customer service. (a) False (b) True
35. 35.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) fixing mistakes quickly (d) clean, covered food
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) greeting with a smile
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
40. 40.True or false: “counting change wrongly” is good customer service. (a) False (b) True

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