Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 171 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.True or false: “dirty hands with food” is good customer service. (a) True (b) False
4. 4.True or false: “counting change wrongly” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) a clear price board (d) a tidy stall table
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) hiding the prices (d) clean, covered food
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) listening to complaints (d) greeting with a smile
11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) rude replies (d) a sticky, messy table
12. 12.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) clean, covered food
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
14. 14.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
15. 15.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
18. 18.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
19. 19.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) a clear price board (d) arguing with a buyer
22. 22.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a tidy stall table (d) arguing with a buyer
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) giving correct change (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) giving correct change (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) dirty hands with food (d) saying thank you
26. 26.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) arguing with a buyer (d) saying thank you
29. 29.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) a sticky, messy table (d) hiding the prices
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) counting change wrongly (d) chatting on the phone
35. 35.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) clean, covered food (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) chatting on the phone
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) dirty hands with food (d) greeting with a smile
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) greeting with a smile (d) a clear price board
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) serving friends first (d) a sticky, messy table

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