Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 172 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) chatting on the phone (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) chatting on the phone (d) counting change wrongly
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) giving correct change
7. 7.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) ignoring a customer
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) serving friends first
9. 9.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
10. 10.True or false: “giving correct change” is poor customer service. (a) False (b) True
11. 11.True or false: “listening to complaints” is poor customer service. (a) True (b) False
12. 12.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
17. 17.True or false: “serving friends first” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.True or false: “a tidy stall table” is good customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) sorry for a long wait (d) dirty hands with food
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
26. 26.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) counting change wrongly (d) listening to complaints
27. 27.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) giving correct change (d) rude replies
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) rude replies (d) dirty hands with food
32. 32.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) greeting with a smile (d) serving friends first
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) clean, covered food
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a sticky, messy table (d) a clear price board
35. 35.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) saying thank you (d) giving correct change
39. 39.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
40. 40.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True

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