Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 173 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) serving friends first (c) arguing with a buyer (d) a tidy stall table
2. 2.True or false: “clean, covered food” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) fixing mistakes quickly
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) arguing with a buyer
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) fixing mistakes quickly (d) giving correct change
12. 12.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
13. 13.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) fixing mistakes quickly (d) hiding the prices
14. 14.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) ignoring a customer (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) chatting on the phone
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) arguing with a buyer (d) giving correct change
18. 18.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) giving correct change (d) a tidy stall table
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) a clear price board (d) dirty hands with food
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
26. 26.True or false: “clean, covered food” is poor customer service. (a) True (b) False
27. 27.True or false: “listening to complaints” is good customer service. (a) False (b) True
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) a clear price board (d) counting change wrongly
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) greeting with a smile (d) rude replies
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
33. 33.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a sticky, messy table (d) sorry for a long wait
34. 34.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) a tidy stall table (d) a clear price board
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) rude replies (b) giving correct change (c) hiding the prices (d) arguing with a buyer
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) listening to complaints (d) greeting with a smile
40. 40.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) clean, covered food

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