Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 174 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) listening to complaints (d) rude replies
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
7. 7.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) chatting on the phone (d) serving friends first
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) greeting with a smile (d) a tidy stall table
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) sorry for a long wait (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) sorry for a long wait (d) ignoring a customer
15. 15.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) a clear price board (d) giving correct change
16. 16.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) a sticky, messy table (d) serving friends first
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.True or false: “giving correct change” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) ignoring a customer (d) giving correct change
21. 21.True or false: “hiding the prices” is poor customer service. (a) False (b) True
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
25. 25.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) dirty hands with food
26. 26.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) a sticky, messy table (d) ignoring a customer
31. 31.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) greeting with a smile (d) rude replies
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) a sticky, messy table (d) hiding the prices
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) arguing with a buyer
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
37. 37.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) hiding the prices (d) rude replies
40. 40.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) saying thank you (d) clean, covered food

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