Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 175 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) a sticky, messy table (d) a tidy stall table
3. 3.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) hiding the prices (d) greeting with a smile
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) counting change wrongly
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) listening to complaints (d) giving correct change
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
10. 10.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) listening to complaints (d) rude replies
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) listening to complaints (d) a clear price board
16. 16.True or false: “greeting with a smile” is good customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) listening to complaints
18. 18.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) dirty hands with food (d) a sticky, messy table
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a clear price board (d) ignoring a customer
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) counting change wrongly (d) a tidy stall table
28. 28.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) counting change wrongly (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) serving friends first (d) listening to complaints
30. 30.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) a sticky, messy table (d) ignoring a customer
31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) chatting on the phone (d) a clear price board
33. 33.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a tidy stall table (d) dirty hands with food
34. 34.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a sticky, messy table (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) ignoring a customer (d) rude replies
36. 36.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
37. 37.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) arguing with a buyer (d) rude replies
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) dirty hands with food (d) sorry for a long wait
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) saying thank you (d) a sticky, messy table

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