Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 176 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) ignoring a customer (d) a sticky, messy table
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
7. 7.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) clean, covered food
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) greeting with a smile (d) rude replies
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) saying thank you (d) fixing mistakes quickly
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) fixing mistakes quickly (d) clean, covered food
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) arguing with a buyer (d) a clear price board
12. 12.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) rude replies (d) saying thank you
13. 13.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) chatting on the phone (d) counting change wrongly
14. 14.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) clean, covered food (d) fixing mistakes quickly
16. 16.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) clean, covered food
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) serving friends first
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) listening to complaints
21. 21.True or false: “hiding the prices” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) saying thank you (d) ignoring a customer
23. 23.True or false: “listening to complaints” is poor customer service. (a) True (b) False
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) a tidy stall table (d) ignoring a customer
26. 26.True or false: “ignoring a customer” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) dirty hands with food (d) ignoring a customer
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) arguing with a buyer (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a sticky, messy table (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) chatting on the phone (d) hiding the prices
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) rude replies (d) a tidy stall table
35. 35.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
38. 38.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
39. 39.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
40. 40.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot

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