Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 177 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) a sticky, messy table (d) serving friends first
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
3. 3.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) listening to complaints (d) counting change wrongly
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) a clear price board (d) giving correct change
5. 5.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) chatting on the phone (d) greeting with a smile
7. 7.True or false: “a clear price board” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) dirty hands with food
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) a tidy stall table (d) a sticky, messy table
13. 13.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) serving friends first (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
15. 15.True or false: “serving friends first” is poor customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) a sticky, messy table (d) chatting on the phone
17. 17.True or false: “listening to complaints” is good customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) counting change wrongly (d) rude replies
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) rude replies (d) sorry for a long wait
23. 23.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) clean, covered food (d) saying thank you
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
27. 27.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) clean, covered food (d) greeting with a smile
28. 28.True or false: “rude replies” is good customer service. (a) True (b) False
29. 29.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) serving friends first (d) a sticky, messy table
31. 31.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) a sticky, messy table
33. 33.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
34. 34.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) a clear price board (d) serving friends first
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) dirty hands with food (d) rude replies
39. 39.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them

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