Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 178 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) hiding the prices (d) greeting with a smile
4. 4.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) giving correct change
5. 5.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) arguing with a buyer (d) rude replies
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) greeting with a smile
10. 10.True or false: “saying thank you” is good customer service. (a) True (b) False
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
12. 12.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
13. 13.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) giving correct change (d) rude replies
16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) a tidy stall table
20. 20.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
21. 21.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) chatting on the phone (d) a tidy stall table
23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) dirty hands with food (d) rude replies
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) serving friends first (d) hiding the prices
28. 28.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) serving friends first (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) fixing mistakes quickly (d) giving correct change
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) serving friends first (d) a tidy stall table
33. 33.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) a sticky, messy table (d) counting change wrongly
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.True or false: “a tidy stall table” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a tidy stall table (d) giving correct change
37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
38. 38.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) rude replies
40. 40.True or false: “greeting with a smile” is good customer service. (a) True (b) False

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