Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 179 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
3. 3.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) clean, covered food (d) fixing mistakes quickly
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.True or false: “serving friends first” is poor customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) hiding the prices (d) dirty hands with food
11. 11.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) ignoring a customer (d) dirty hands with food
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
13. 13.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) dirty hands with food (d) a clear price board
15. 15.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) rude replies
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
18. 18.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) a clear price board
22. 22.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) serving friends first
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) saying thank you (d) greeting with a smile
25. 25.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) counting change wrongly (d) clean, covered food
28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
29. 29.True or false: “clean, covered food” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) hiding the prices (d) serving friends first
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
32. 32.True or false: “chatting on the phone” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) arguing with a buyer (d) rude replies
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) chatting on the phone (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) fixing mistakes quickly (d) giving correct change
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) greeting with a smile (d) counting change wrongly

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