Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 180 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) counting change wrongly (d) listening to complaints
6. 6.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) a tidy stall table
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) dirty hands with food
8. 8.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
9. 9.True or false: “listening to complaints” is good customer service. (a) False (b) True
10. 10.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
11. 11.True or false: “dirty hands with food” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) listening to complaints (d) giving correct change
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) chatting on the phone (d) a clear price board
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.True or false: “hiding the prices” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) fixing mistakes quickly
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) listening to complaints
21. 21.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) saying thank you (d) clean, covered food
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) listening to complaints (d) giving correct change
24. 24.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) sorry for a long wait (d) clean, covered food
25. 25.True or false: “saying thank you” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) sorry for a long wait (d) serving friends first
27. 27.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.True or false: “rude replies” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) a sticky, messy table (d) rude replies
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) chatting on the phone (d) rude replies
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) a clear price board (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) greeting with a smile (d) rude replies

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