Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 19 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) listening to complaints
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) greeting with a smile (d) a clear price board
4. 4.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) giving correct change (d) chatting on the phone
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
9. 9.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) arguing with a buyer (d) counting change wrongly
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) arguing with a buyer (d) a sticky, messy table
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) hiding the prices (d) a clear price board
13. 13.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) fixing mistakes quickly (d) clean, covered food
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.True or false: “dirty hands with food” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.True or false: “rude replies” is good customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) a tidy stall table (d) listening to complaints
19. 19.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) rude replies (d) ignoring a customer
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) ignoring a customer (d) a clear price board
21. 21.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) giving correct change (d) greeting with a smile
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) saying thank you (d) greeting with a smile
23. 23.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
26. 26.Which of these is good customer service? (a) rude replies (b) serving friends first (c) sorry for a long wait (d) chatting on the phone
27. 27.True or false: “a clear price board” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) serving friends first (d) a tidy stall table
32. 32.True or false: “saying thank you” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
34. 34.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) serving friends first (d) sorry for a long wait
36. 36.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) dirty hands with food (d) saying thank you
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) a tidy stall table (d) ignoring a customer
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) a tidy stall table (d) a clear price board

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