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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 181 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) ignoring a customer (d) chatting on the phone
  2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  3. 3.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) listening to complaints
  5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) hiding the prices (d) clean, covered food
  7. 7.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  10. 10.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) clean, covered food (d) giving correct change
  11. 11.True or false: “saying thank you” is good customer service. (a) True (b) False
  12. 12.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) greeting with a smile (d) counting change wrongly
  16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  17. 17.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
  18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  19. 19.True or false: “giving correct change” is poor customer service. (a) False (b) True
  20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
  21. 21.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) serving friends first
  22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  23. 23.True or false: “serving friends first” is good customer service. (a) True (b) False
  24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
  25. 25.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  26. 26.True or false: “giving correct change” is good customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) arguing with a buyer (d) listening to complaints
  28. 28.True or false: “rude replies” is poor customer service. (a) True (b) False
  29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) fixing mistakes quickly (d) a sticky, messy table
  30. 30.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) serving friends first (d) a tidy stall table
  31. 31.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) giving correct change (d) rude replies
  32. 32.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  35. 35.Which of these is poor customer service? (a) chatting on the phone (b) listening to complaints (c) greeting with a smile (d) fixing mistakes quickly
  36. 36.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) hiding the prices (d) chatting on the phone
  37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

Answer key

  1. greeting with a smile
  2. poor service
  3. True
  4. listening to complaints
  5. poor service
  6. clean, covered food
  7. poor service
  8. good service
  9. good service
  10. rude replies
  11. True
  12. True
  13. thank them and note it
  14. poor service
  15. counting change wrongly
  16. poor service
  17. serve them in turn
  18. say sorry, add sugar
  19. False
  20. give it back, say sorry
  21. a clear price board
  22. good service
  23. False
  24. True
  25. True
  26. True
  27. arguing with a buyer
  28. True
  29. fixing mistakes quickly
  30. a tidy stall table
  31. giving correct change
  32. good service
  33. poor service
  34. good service
  35. chatting on the phone
  36. a clear price board
  37. poor service
  38. False
  39. poor service
  40. False

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