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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 182 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
  3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
  4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  5. 5.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
  6. 6.Which of these is poor customer service? (a) hiding the prices (b) clean, covered food (c) saying thank you (d) listening to complaints
  7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  8. 8.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) ignoring a customer (d) hiding the prices
  9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) a tidy stall table
  10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
  11. 11.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) sorry for a long wait
  12. 12.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  14. 14.True or false: “saying thank you” is poor customer service. (a) False (b) True
  15. 15.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) saying thank you (d) greeting with a smile
  16. 16.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) a clear price board (d) greeting with a smile
  18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  19. 19.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  20. 20.True or false: “rude replies” is good customer service. (a) False (b) True
  21. 21.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) rude replies
  22. 22.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) chatting on the phone (d) arguing with a buyer
  23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
  25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) clean, covered food
  26. 26.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a sticky, messy table (d) chatting on the phone
  27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) fixing mistakes quickly (d) a tidy stall table
  28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  29. 29.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  30. 30.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) a clear price board
  33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  34. 34.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
  35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
  36. 36.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) a clear price board (d) hiding the prices
  37. 37.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

Answer key

  1. poor service
  2. hiding the prices
  3. give it back, say sorry
  4. good service
  5. buyers come back
  6. hiding the prices
  7. True
  8. a tidy stall table
  9. a tidy stall table
  10. say sorry, add sugar
  11. sorry for a long wait
  12. True
  13. good service
  14. False
  15. serving friends first
  16. True
  17. arguing with a buyer
  18. True
  19. False
  20. False
  21. rude replies
  22. clean, covered food
  23. poor service
  24. False
  25. a sticky, messy table
  26. listening to complaints
  27. chatting on the phone
  28. poor service
  29. poor service
  30. False
  31. good service
  32. a clear price board
  33. True
  34. serve them in turn
  35. True
  36. a clear price board
  37. True
  38. good service
  39. good service
  40. good service

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