Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 183 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) saying thank you (d) giving correct change
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) ignoring a customer
5. 5.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) giving correct change (d) a clear price board
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
8. 8.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
9. 9.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
10. 10.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) saying thank you (d) fixing mistakes quickly
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) a clear price board (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) rude replies (d) saying thank you
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
19. 19.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
20. 20.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) dirty hands with food (d) ignoring a customer
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) saying thank you (d) listening to complaints
23. 23.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) fixing mistakes quickly (d) giving correct change
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) saying thank you
29. 29.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) a tidy stall table (d) sorry for a long wait
30. 30.True or false: “serving friends first” is good customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) a clear price board (d) counting change wrongly
33. 33.True or false: “clean, covered food” is good customer service. (a) False (b) True
34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
35. 35.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
36. 36.True or false: “counting change wrongly” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) a clear price board
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) saying thank you (d) giving correct change
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer

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