Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 184 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) ignoring a customer (d) rude replies
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) ignoring a customer
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
7. 7.True or false: “ignoring a customer” is good customer service. (a) True (b) False
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
9. 9.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) a tidy stall table (d) fixing mistakes quickly
10. 10.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) giving correct change (d) greeting with a smile
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) dirty hands with food (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
15. 15.True or false: “serving friends first” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) dirty hands with food
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) hiding the prices (d) listening to complaints
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) greeting with a smile (d) serving friends first
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
26. 26.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) arguing with a buyer (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) chatting on the phone (d) sorry for a long wait
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) clean, covered food (d) rude replies
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
30. 30.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
31. 31.True or false: “saying thank you” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) giving correct change (d) listening to complaints
33. 33.True or false: “a clear price board” is good customer service. (a) False (b) True
34. 34.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) chatting on the phone
38. 38.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) clean, covered food
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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