Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 185 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) hiding the prices (d) a clear price board
2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) listening to complaints (d) dirty hands with food
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) a clear price board (d) a sticky, messy table
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) arguing with a buyer (d) chatting on the phone
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) dirty hands with food (d) a clear price board
10. 10.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) clean, covered food
11. 11.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) a tidy stall table
12. 12.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) sorry for a long wait (d) a sticky, messy table
14. 14.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) a sticky, messy table
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) a clear price board
18. 18.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) a tidy stall table (d) listening to complaints
19. 19.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
21. 21.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) arguing with a buyer (d) serving friends first
22. 22.True or false: “greeting with a smile” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) a clear price board (d) giving correct change
24. 24.True or false: “clean, covered food” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
28. 28.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a clear price board (d) sorry for a long wait
30. 30.True or false: “listening to complaints” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) fixing mistakes quickly (d) a clear price board
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) saying thank you
38. 38.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) ignoring a customer (d) greeting with a smile
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) clean, covered food (d) a sticky, messy table
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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