Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 186 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.True or false: “listening to complaints” is poor customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) clean, covered food (d) arguing with a buyer
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) a clear price board (d) greeting with a smile
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
13. 13.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) serving friends first (d) counting change wrongly
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
17. 17.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) giving correct change
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) fixing mistakes quickly
19. 19.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) a tidy stall table (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) ignoring a customer
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) giving correct change (d) chatting on the phone
27. 27.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) greeting with a smile (d) sorry for a long wait
28. 28.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) clean, covered food (d) rude replies
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.True or false: “giving correct change” is poor customer service. (a) True (b) False
32. 32.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
33. 33.True or false: “clean, covered food” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) giving correct change (d) arguing with a buyer
35. 35.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) dirty hands with food (d) arguing with a buyer
36. 36.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) ignoring a customer (d) hiding the prices
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.True or false: “serving friends first” is good customer service. (a) True (b) False

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