Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 187 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) ignoring a customer (d) rude replies
2. 2.True or false: “giving correct change” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) saying thank you
10. 10.True or false: “clean, covered food” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) saying thank you (d) sorry for a long wait
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) listening to complaints (d) chatting on the phone
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) sorry for a long wait (d) counting change wrongly
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) serving friends first
17. 17.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) dirty hands with food (d) a sticky, messy table
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
23. 23.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) giving correct change (d) rude replies
24. 24.True or false: “chatting on the phone” is good customer service. (a) True (b) False
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
26. 26.True or false: “rude replies” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) dirty hands with food (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
30. 30.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a tidy stall table (d) hiding the prices
31. 31.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) sorry for a long wait (d) saying thank you
32. 32.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
36. 36.True or false: “serving friends first” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) greeting with a smile (d) clean, covered food
39. 39.True or false: “dirty hands with food” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food

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