Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 188 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) a clear price board (d) clean, covered food
3. 3.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) saying thank you (d) rude replies
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) listening to complaints (d) a clear price board
5. 5.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
7. 7.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) counting change wrongly
11. 11.True or false: “clean, covered food” is poor customer service. (a) True (b) False
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
13. 13.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) fixing mistakes quickly (d) giving correct change
15. 15.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
16. 16.True or false: “chatting on the phone” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
19. 19.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) rude replies
21. 21.True or false: “serving friends first” is good customer service. (a) False (b) True
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) dirty hands with food (d) counting change wrongly
25. 25.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) hiding the prices
26. 26.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) chatting on the phone (d) greeting with a smile
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) counting change wrongly (d) greeting with a smile
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) giving correct change
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.True or false: “a clear price board” is good customer service. (a) False (b) True
32. 32.True or false: “giving correct change” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) ignoring a customer (d) a sticky, messy table
34. 34.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) a clear price board (d) arguing with a buyer
36. 36.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) a tidy stall table (d) sorry for a long wait
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) ignoring a customer

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