Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 189 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) hiding the prices
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) greeting with a smile (d) clean, covered food
4. 4.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) hiding the prices (d) listening to complaints
5. 5.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
6. 6.True or false: “listening to complaints” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) saying thank you (d) sorry for a long wait
10. 10.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) counting change wrongly
14. 14.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) chatting on the phone
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) a clear price board (d) listening to complaints
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
20. 20.True or false: “chatting on the phone” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) rude replies (d) dirty hands with food
23. 23.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) counting change wrongly (d) chatting on the phone
25. 25.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) chatting on the phone
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) giving correct change
29. 29.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) rude replies (d) a sticky, messy table
30. 30.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) chatting on the phone (d) counting change wrongly
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a tidy stall table (d) counting change wrongly
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) chatting on the phone (d) saying thank you
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.True or false: “saying thank you” is poor customer service. (a) True (b) False
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) arguing with a buyer (d) chatting on the phone

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