Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 190 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) saying thank you
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) serving friends first (d) listening to complaints
7. 7.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) rude replies
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
14. 14.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) giving correct change (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) chatting on the phone
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
18. 18.True or false: “chatting on the phone” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) chatting on the phone (d) sorry for a long wait
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
21. 21.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
23. 23.True or false: “a clear price board” is good customer service. (a) True (b) False
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) arguing with a buyer (d) hiding the prices
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
29. 29.True or false: “giving correct change” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) giving correct change (d) dirty hands with food
34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) ignoring a customer (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a tidy stall table (d) a sticky, messy table
36. 36.True or false: “saying thank you” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) a tidy stall table (d) clean, covered food
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) chatting on the phone

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