Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 20 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is poor customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
3. 3.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) ignoring a customer (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) hiding the prices (d) chatting on the phone
5. 5.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) serving friends first (d) chatting on the phone
6. 6.True or false: “chatting on the phone” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) a sticky, messy table (d) counting change wrongly
8. 8.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) chatting on the phone (d) dirty hands with food
9. 9.Which of these is good customer service? (a) a clear price board (b) dirty hands with food (c) chatting on the phone (d) serving friends first
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
11. 11.True or false: “a clear price board” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a clear price board (d) greeting with a smile
13. 13.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) serving friends first (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) giving correct change (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
18. 18.True or false: “a clear price board” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) clean, covered food
20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
23. 23.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) chatting on the phone (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) clean, covered food (d) arguing with a buyer
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) a sticky, messy table (d) fixing mistakes quickly
29. 29.True or false: “rude replies” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
31. 31.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
33. 33.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
37. 37.True or false: “serving friends first” is good customer service. (a) True (b) False
38. 38.True or false: “counting change wrongly” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) giving correct change (d) chatting on the phone
40. 40.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service

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