Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 191 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) saying thank you (d) listening to complaints
3. 3.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) listening to complaints (d) rude replies
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) saying thank you
5. 5.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
6. 6.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
7. 7.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.True or false: “saying thank you” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) counting change wrongly (d) serving friends first
11. 11.True or false: “a clear price board” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) saying thank you (d) giving correct change
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
14. 14.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) arguing with a buyer
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) clean, covered food
17. 17.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) rude replies
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) rude replies (d) giving correct change
21. 21.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) greeting with a smile (d) counting change wrongly
22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) sorry for a long wait (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) dirty hands with food (d) fixing mistakes quickly
25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) counting change wrongly (d) clean, covered food
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) saying thank you (d) listening to complaints
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) clean, covered food (d) listening to complaints
33. 33.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) a sticky, messy table
35. 35.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

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