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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 192 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  2. 2.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
  3. 3.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  5. 5.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) giving correct change (d) a sticky, messy table
  6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
  7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
  8. 8.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) clean, covered food (d) serving friends first
  10. 10.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) a sticky, messy table (d) saying thank you
  11. 11.True or false: “rude replies” is good customer service. (a) False (b) True
  12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a clear price board (d) ignoring a customer
  14. 14.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) hiding the prices
  15. 15.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  16. 16.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) saying thank you
  17. 17.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  18. 18.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  19. 19.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
  20. 20.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
  23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) dirty hands with food (d) saying thank you
  25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) a tidy stall table (d) hiding the prices
  27. 27.True or false: “clean, covered food” is good customer service. (a) True (b) False
  28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  29. 29.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) rude replies (d) chatting on the phone
  30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
  31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) a sticky, messy table (d) hiding the prices
  32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
  33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) dirty hands with food (d) counting change wrongly
  34. 34.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  35. 35.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  36. 36.True or false: “rude replies” is poor customer service. (a) True (b) False
  37. 37.True or false: “saying thank you” is good customer service. (a) False (b) True
  38. 38.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

Answer key

  1. poor service
  2. a clear price board
  3. False
  4. poor service
  5. giving correct change
  6. serve them in turn
  7. give it back, say sorry
  8. poor service
  9. serving friends first
  10. saying thank you
  11. False
  12. good service
  13. ignoring a customer
  14. hiding the prices
  15. good service
  16. counting change wrongly
  17. good service
  18. True
  19. buyers come back
  20. False
  21. good service
  22. say sorry, add sugar
  23. good service
  24. dirty hands with food
  25. poor service
  26. hiding the prices
  27. True
  28. good service
  29. sorry for a long wait
  30. False
  31. greeting with a smile
  32. True
  33. a tidy stall table
  34. False
  35. True
  36. True
  37. True
  38. False
  39. good service
  40. False

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