Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 193 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) dirty hands with food (d) arguing with a buyer
2. 2.True or false: “hiding the prices” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) saying thank you (d) rude replies
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
5. 5.True or false: “rude replies” is good customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) ignoring a customer (d) a tidy stall table
7. 7.True or false: “dirty hands with food” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) a sticky, messy table (d) hiding the prices
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) serving friends first (d) counting change wrongly
13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) greeting with a smile (d) fixing mistakes quickly
15. 15.True or false: “saying thank you” is poor customer service. (a) True (b) False
16. 16.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
17. 17.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
19. 19.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) clean, covered food (d) sorry for a long wait
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) hiding the prices (d) ignoring a customer
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) chatting on the phone (d) saying thank you
23. 23.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
24. 24.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) greeting with a smile (d) listening to complaints
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) counting change wrongly
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) serving friends first (d) hiding the prices
32. 32.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
34. 34.True or false: “giving correct change” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) saying thank you (d) a tidy stall table
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) greeting with a smile (d) a sticky, messy table
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

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