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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 194 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  2. 2.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) serving friends first (d) saying thank you
  4. 4.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) hiding the prices (d) giving correct change
  6. 6.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) giving correct change
  7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) rude replies (d) serving friends first
  8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
  9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) sorry for a long wait (d) a tidy stall table
  10. 10.True or false: “saying thank you” is good customer service. (a) True (b) False
  11. 11.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
  12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
  14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) dirty hands with food (d) rude replies
  16. 16.True or false: “saying thank you” is poor customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  18. 18.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) counting change wrongly (d) chatting on the phone
  19. 19.True or false: “giving correct change” is poor customer service. (a) True (b) False
  20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
  21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  22. 22.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  23. 23.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) a tidy stall table (d) greeting with a smile
  24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  25. 25.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  26. 26.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) ignoring a customer (d) arguing with a buyer
  27. 27.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
  28. 28.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
  29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
  30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) saying thank you
  31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) a clear price board (d) clean, covered food
  33. 33.True or false: “serving friends first” is poor customer service. (a) False (b) True
  34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  35. 35.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  36. 36.True or false: “rude replies” is good customer service. (a) True (b) False
  37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) saying thank you (d) giving correct change
  40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

Answer key

  1. poor service
  2. poor service
  3. saying thank you
  4. True
  5. giving correct change
  6. giving correct change
  7. a clear price board
  8. serve them in turn
  9. counting change wrongly
  10. True
  11. thank them and note it
  12. good service
  13. give it back, say sorry
  14. good service
  15. clean, covered food
  16. False
  17. poor service
  18. saying thank you
  19. False
  20. False
  21. good service
  22. True
  23. serving friends first
  24. True
  25. True
  26. a clear price board
  27. buyers come back
  28. clean, covered food
  29. say sorry, add sugar
  30. chatting on the phone
  31. good service
  32. dirty hands with food
  33. True
  34. good service
  35. good service
  36. False
  37. poor service
  38. True
  39. arguing with a buyer
  40. poor service

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