Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 195 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) ignoring a customer (d) serving friends first
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) counting change wrongly
8. 8.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) sorry for a long wait (d) ignoring a customer
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.True or false: “a clear price board” is poor customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) ignoring a customer (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) arguing with a buyer
14. 14.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) clean, covered food (d) saying thank you
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) greeting with a smile (d) listening to complaints
17. 17.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) ignoring a customer (d) clean, covered food
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.True or false: “clean, covered food” is poor customer service. (a) True (b) False
20. 20.True or false: “listening to complaints” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) clean, covered food
22. 22.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) chatting on the phone (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) a clear price board (d) rude replies
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) counting change wrongly (d) serving friends first
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) clean, covered food (d) fixing mistakes quickly
29. 29.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) hiding the prices (d) arguing with a buyer
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
33. 33.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) saying thank you (d) a tidy stall table
36. 36.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) greeting with a smile (d) saying thank you
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.True or false: “dirty hands with food” is good customer service. (a) True (b) False
40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

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