Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 196 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
4. 4.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) giving correct change (d) saying thank you
5. 5.True or false: “rude replies” is poor customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
7. 7.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) giving correct change (d) saying thank you
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
9. 9.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) sorry for a long wait (d) dirty hands with food
11. 11.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) clean, covered food
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
13. 13.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) a sticky, messy table (d) ignoring a customer
16. 16.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone
18. 18.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) dirty hands with food
20. 20.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) serving friends first
21. 21.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
22. 22.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) hiding the prices (d) ignoring a customer
26. 26.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) ignoring a customer (d) saying thank you
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) saying thank you (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) counting change wrongly
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) clean, covered food (d) sorry for a long wait
35. 35.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) chatting on the phone (d) dirty hands with food
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) a clear price board (d) chatting on the phone
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
40. 40.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) rude replies

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