Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 197 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) sorry for a long wait (d) a clear price board
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) a clear price board
3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) ignoring a customer (d) chatting on the phone
5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) rude replies (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) counting change wrongly (d) fixing mistakes quickly
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) a clear price board (d) sorry for a long wait
9. 9.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) rude replies (d) chatting on the phone
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
12. 12.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) listening to complaints (d) counting change wrongly
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) sorry for a long wait (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) arguing with a buyer
17. 17.True or false: “a clear price board” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) ignoring a customer
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
22. 22.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) ignoring a customer (d) counting change wrongly
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
25. 25.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) saying thank you
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
30. 30.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) arguing with a buyer (d) hiding the prices
32. 32.True or false: “counting change wrongly” is good customer service. (a) True (b) False
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) dirty hands with food (d) clean, covered food
37. 37.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) giving correct change (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) hiding the prices (d) serving friends first
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) a tidy stall table (d) sorry for a long wait

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