Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 198 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) greeting with a smile (d) giving correct change
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
6. 6.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) hiding the prices (d) ignoring a customer
7. 7.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) clean, covered food (d) sorry for a long wait
8. 8.True or false: “clean, covered food” is good customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) serving friends first (d) fixing mistakes quickly
11. 11.True or false: “greeting with a smile” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) a sticky, messy table
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) serving friends first (d) hiding the prices
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) arguing with a buyer (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) a sticky, messy table
19. 19.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) giving correct change (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) counting change wrongly (d) clean, covered food
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
25. 25.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) a clear price board
27. 27.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) dirty hands with food
28. 28.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) serving friends first (d) a clear price board
30. 30.True or false: “giving correct change” is poor customer service. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) a tidy stall table
32. 32.True or false: “listening to complaints” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) a clear price board
34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) greeting with a smile (d) a clear price board
37. 37.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
38. 38.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) giving correct change (d) greeting with a smile
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) arguing with a buyer (d) greeting with a smile

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