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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 199 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  2. 2.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) a sticky, messy table (d) fixing mistakes quickly
  3. 3.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
  4. 4.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) ignoring a customer
  6. 6.True or false: “rude replies” is poor customer service. (a) False (b) True
  7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  8. 8.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) a sticky, messy table
  9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  10. 10.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) chatting on the phone (d) a sticky, messy table
  12. 12.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  15. 15.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first
  16. 16.Which of these is good customer service? (a) a clear price board (b) rude replies (c) ignoring a customer (d) serving friends first
  17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) sorry for a long wait (d) counting change wrongly
  18. 18.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  19. 19.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
  20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
  21. 21.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
  22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  23. 23.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  24. 24.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  25. 25.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
  26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) fixing mistakes quickly (d) chatting on the phone
  27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  31. 31.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  35. 35.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  36. 36.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) saying thank you (d) greeting with a smile
  37. 37.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) a clear price board
  39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
  40. 40.True or false: “ignoring a customer” is good customer service. (a) True (b) False

Answer key

  1. good service
  2. a sticky, messy table
  3. buyers come back
  4. False
  5. ignoring a customer
  6. True
  7. give it back, say sorry
  8. a sticky, messy table
  9. serve them in turn
  10. good service
  11. greeting with a smile
  12. poor service
  13. poor service
  14. good service
  15. saying thank you
  16. a clear price board
  17. sorry for a long wait
  18. good service
  19. thank them and note it
  20. say sorry, add sugar
  21. a tidy stall table
  22. poor service
  23. True
  24. True
  25. saying thank you
  26. fixing mistakes quickly
  27. poor service
  28. good service
  29. poor service
  30. good service
  31. False
  32. poor service
  33. False
  34. False
  35. True
  36. dirty hands with food
  37. True
  38. a clear price board
  39. False
  40. False

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