Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 200 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
2. 2.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
3. 3.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
4. 4.True or false: “a clear price board” is poor customer service. (a) False (b) True
5. 5.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) dirty hands with food
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) fixing mistakes quickly (d) rude replies
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
11. 11.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) ignoring a customer
12. 12.True or false: “rude replies” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) arguing with a buyer (d) a tidy stall table
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) serving friends first (d) chatting on the phone
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a sticky, messy table (d) dirty hands with food
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
20. 20.True or false: “ignoring a customer” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
23. 23.True or false: “hiding the prices” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) sorry for a long wait (d) saying thank you
25. 25.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) sorry for a long wait
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) greeting with a smile
29. 29.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) giving correct change (d) a tidy stall table
30. 30.True or false: “saying thank you” is good customer service. (a) True (b) False
31. 31.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
34. 34.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
36. 36.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) clean, covered food (d) hiding the prices
38. 38.True or false: “serving friends first” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) chatting on the phone (d) listening to complaints
40. 40.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service

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