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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 3 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) counting change wrongly (d) a tidy stall table
  2. 2.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) listening to complaints (d) greeting with a smile
  3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a sticky, messy table (d) saying thank you
  4. 4.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  6. 6.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) dirty hands with food
  8. 8.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  9. 9.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) counting change wrongly (d) saying thank you
  10. 10.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  11. 11.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  12. 12.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) rude replies (d) counting change wrongly
  13. 13.True or false: “a clear price board” is poor customer service. (a) True (b) False
  14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  15. 15.True or false: “a clear price board” is good customer service. (a) False (b) True
  16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) hiding the prices (d) arguing with a buyer
  17. 17.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) giving correct change
  18. 18.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  19. 19.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
  20. 20.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) hiding the prices (d) saying thank you
  21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
  22. 22.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) chatting on the phone
  23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) clean, covered food (d) counting change wrongly
  24. 24.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) a tidy stall table
  25. 25.True or false: “serving friends first” is poor customer service. (a) False (b) True
  26. 26.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  27. 27.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
  28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) giving correct change (d) sorry for a long wait
  30. 30.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  31. 31.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
  33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) hiding the prices (d) a sticky, messy table
  34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  35. 35.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
  36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  37. 37.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) a clear price board (d) ignoring a customer
  39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

Answer key

  1. a tidy stall table
  2. rude replies
  3. saying thank you
  4. True
  5. good service
  6. False
  7. dirty hands with food
  8. True
  9. saying thank you
  10. poor service
  11. True
  12. sorry for a long wait
  13. False
  14. poor service
  15. True
  16. listening to complaints
  17. giving correct change
  18. False
  19. thank them and note it
  20. hiding the prices
  21. say sorry, add sugar
  22. chatting on the phone
  23. clean, covered food
  24. a sticky, messy table
  25. True
  26. poor service
  27. serve them in turn
  28. good service
  29. hiding the prices
  30. False
  31. True
  32. ignoring a customer
  33. greeting with a smile
  34. False
  35. buyers come back
  36. good service
  37. False
  38. ignoring a customer
  39. good service
  40. False

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