Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 21 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) arguing with a buyer (d) giving correct change
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.True or false: “a tidy stall table” is good customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) rude replies (d) a sticky, messy table
12. 12.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) greeting with a smile (d) giving correct change
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) fixing mistakes quickly (d) rude replies
17. 17.True or false: “hiding the prices” is good customer service. (a) False (b) True
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
19. 19.True or false: “saying thank you” is good customer service. (a) True (b) False
20. 20.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) dirty hands with food (d) clean, covered food
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) dirty hands with food (d) counting change wrongly
27. 27.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) hiding the prices (d) arguing with a buyer
28. 28.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a tidy stall table (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) clean, covered food
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) dirty hands with food (d) greeting with a smile
31. 31.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
32. 32.True or false: “a clear price board” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) saying thank you (d) counting change wrongly
35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) giving correct change (d) sorry for a long wait
39. 39.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) fixing mistakes quickly
40. 40.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) clean, covered food (d) saying thank you

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