Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 201 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
5. 5.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) arguing with a buyer (d) rude replies
8. 8.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) a tidy stall table (d) listening to complaints
9. 9.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) dirty hands with food (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) greeting with a smile (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) greeting with a smile (d) rude replies
14. 14.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) a clear price board
15. 15.True or false: “rude replies” is poor customer service. (a) False (b) True
16. 16.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
17. 17.True or false: “greeting with a smile” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) serving friends first (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) listening to complaints
22. 22.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
27. 27.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) saying thank you (d) giving correct change
32. 32.True or false: “serving friends first” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) arguing with a buyer (d) ignoring a customer
36. 36.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) hiding the prices
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
38. 38.True or false: “a clear price board” is poor customer service. (a) True (b) False
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) saying thank you

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