Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 202 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) chatting on the phone
5. 5.True or false: “saying thank you” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) rude replies (d) saying thank you
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) dirty hands with food (d) clean, covered food
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
9. 9.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
10. 10.True or false: “a clear price board” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) ignoring a customer (d) greeting with a smile
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
15. 15.True or false: “hiding the prices” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) a clear price board (d) chatting on the phone
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) saying thank you (d) serving friends first
22. 22.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) serving friends first (d) a sticky, messy table
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) serving friends first (d) a sticky, messy table
26. 26.True or false: “listening to complaints” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) counting change wrongly
31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) chatting on the phone (d) greeting with a smile
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) chatting on the phone (d) ignoring a customer
35. 35.True or false: “serving friends first” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) listening to complaints
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) serving friends first (d) ignoring a customer
38. 38.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) ignoring a customer
39. 39.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) hiding the prices (d) ignoring a customer

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