Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 203 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
3. 3.True or false: “chatting on the phone” is good customer service. (a) False (b) True
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
5. 5.True or false: “rude replies” is good customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
9. 9.True or false: “saying thank you” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) sorry for a long wait (d) serving friends first
11. 11.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) dirty hands with food
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.True or false: “giving correct change” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) rude replies (d) a sticky, messy table
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) serving friends first (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) counting change wrongly
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) ignoring a customer (d) chatting on the phone
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.True or false: “a clear price board” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
29. 29.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) rude replies (d) giving correct change
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
34. 34.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a tidy stall table (d) greeting with a smile
37. 37.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) serving friends first (d) clean, covered food
38. 38.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
40. 40.True or false: “a tidy stall table” is poor customer service. (a) False (b) True

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