Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 204 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) a clear price board (d) counting change wrongly
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) hiding the prices
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) greeting with a smile (d) a tidy stall table
5. 5.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.True or false: “chatting on the phone” is good customer service. (a) False (b) True
9. 9.True or false: “listening to complaints” is good customer service. (a) True (b) False
10. 10.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) counting change wrongly (d) greeting with a smile
12. 12.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
13. 13.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
15. 15.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) serving friends first (d) counting change wrongly
16. 16.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) giving correct change
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.True or false: “listening to complaints” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) chatting on the phone (d) arguing with a buyer
24. 24.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
25. 25.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
26. 26.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
28. 28.True or false: “giving correct change” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) hiding the prices
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) rude replies
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) clean, covered food (d) serving friends first
34. 34.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) rude replies (d) ignoring a customer
35. 35.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) counting change wrongly (d) fixing mistakes quickly
40. 40.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) rude replies (d) counting change wrongly

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