Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 205 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) counting change wrongly (d) a clear price board
2. 2.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) arguing with a buyer
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) clean, covered food (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) listening to complaints (d) counting change wrongly
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
9. 9.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
10. 10.True or false: “hiding the prices” is poor customer service. (a) True (b) False
11. 11.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) serving friends first (d) giving correct change
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) counting change wrongly
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
18. 18.True or false: “giving correct change” is poor customer service. (a) False (b) True
19. 19.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait
21. 21.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) listening to complaints (d) rude replies
22. 22.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) counting change wrongly
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) chatting on the phone
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) rude replies (d) a tidy stall table
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.True or false: “listening to complaints” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) counting change wrongly (d) serving friends first
31. 31.True or false: “ignoring a customer” is good customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) dirty hands with food (d) sorry for a long wait
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) fixing mistakes quickly (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) rude replies
35. 35.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.True or false: “serving friends first” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) listening to complaints (d) ignoring a customer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids