Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 206 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
3. 3.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) listening to complaints (d) clean, covered food
4. 4.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
5. 5.True or false: “listening to complaints” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) counting change wrongly (d) chatting on the phone
7. 7.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) chatting on the phone (d) a tidy stall table
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) dirty hands with food
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) arguing with a buyer (d) ignoring a customer
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) dirty hands with food (d) a tidy stall table
13. 13.True or false: “greeting with a smile” is good customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) a sticky, messy table
15. 15.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) rude replies (d) dirty hands with food
16. 16.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) saying thank you (d) counting change wrongly
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.True or false: “saying thank you” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) dirty hands with food (d) fixing mistakes quickly
23. 23.True or false: “chatting on the phone” is good customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) a sticky, messy table (d) hiding the prices
25. 25.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) rude replies (d) counting change wrongly
29. 29.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) saying thank you (d) sorry for a long wait
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
32. 32.True or false: “hiding the prices” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) giving correct change (d) a sticky, messy table
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) a clear price board (d) saying thank you
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
39. 39.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) listening to complaints (d) fixing mistakes quickly
40. 40.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) clean, covered food

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