Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 207 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
8. 8.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) dirty hands with food (d) greeting with a smile
9. 9.True or false: “serving friends first” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) a clear price board (d) listening to complaints
11. 11.True or false: “rude replies” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) arguing with a buyer (d) counting change wrongly
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) a clear price board (d) a sticky, messy table
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) giving correct change (d) sorry for a long wait
16. 16.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) dirty hands with food (d) sorry for a long wait
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) chatting on the phone (d) fixing mistakes quickly
19. 19.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) chatting on the phone (d) hiding the prices
20. 20.True or false: “clean, covered food” is poor customer service. (a) True (b) False
21. 21.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a clear price board (d) a sticky, messy table
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) ignoring a customer (d) saying thank you
27. 27.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) giving correct change
28. 28.True or false: “hiding the prices” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) serving friends first
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) giving correct change (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) fixing mistakes quickly (d) giving correct change
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) sorry for a long wait (d) a sticky, messy table
36. 36.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) dirty hands with food (d) hiding the prices
37. 37.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) hiding the prices (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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