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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 208 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) greeting with a smile (d) counting change wrongly
  2. 2.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  3. 3.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) sorry for a long wait (d) serving friends first
  4. 4.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) sorry for a long wait (d) giving correct change
  5. 5.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
  6. 6.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
  8. 8.True or false: “saying thank you” is poor customer service. (a) True (b) False
  9. 9.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
  11. 11.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) clean, covered food
  12. 12.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) a tidy stall table (d) a clear price board
  13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  14. 14.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  15. 15.True or false: “clean, covered food” is good customer service. (a) True (b) False
  16. 16.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) a clear price board (d) giving correct change
  17. 17.True or false: “giving correct change” is good customer service. (a) True (b) False
  18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  19. 19.True or false: “listening to complaints” is good customer service. (a) False (b) True
  20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
  21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  22. 22.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) a sticky, messy table
  23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  25. 25.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a clear price board (d) listening to complaints
  26. 26.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) listening to complaints
  28. 28.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  30. 30.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) hiding the prices (d) a sticky, messy table
  31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  32. 32.True or false: “hiding the prices” is good customer service. (a) True (b) False
  33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
  34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a clear price board (d) listening to complaints
  35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
  37. 37.True or false: “giving correct change” is poor customer service. (a) False (b) True
  38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) giving correct change (d) counting change wrongly
  39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

Answer key

  1. counting change wrongly
  2. False
  3. serving friends first
  4. hiding the prices
  5. buyers come back
  6. poor service
  7. say sorry, add sugar
  8. False
  9. True
  10. False
  11. clean, covered food
  12. ignoring a customer
  13. good service
  14. True
  15. True
  16. chatting on the phone
  17. True
  18. poor service
  19. True
  20. serve them in turn
  21. poor service
  22. saying thank you
  23. False
  24. good service
  25. serving friends first
  26. poor service
  27. dirty hands with food
  28. True
  29. poor service
  30. giving correct change
  31. poor service
  32. False
  33. arguing with a buyer
  34. rude replies
  35. good service
  36. True
  37. False
  38. giving correct change
  39. poor service
  40. good service

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