Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 209 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) rude replies (d) hiding the prices
9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) a tidy stall table
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) rude replies
12. 12.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) serving friends first (d) a sticky, messy table
13. 13.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) fixing mistakes quickly (d) chatting on the phone
14. 14.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
15. 15.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
18. 18.True or false: “hiding the prices” is good customer service. (a) False (b) True
19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) a tidy stall table (d) hiding the prices
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) clean, covered food (d) hiding the prices
27. 27.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) arguing with a buyer (d) hiding the prices
28. 28.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.True or false: “rude replies” is poor customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.True or false: “saying thank you” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) serving friends first
40. 40.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) counting change wrongly

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