Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 210 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
4. 4.Which of these is poor customer service? (a) a sticky, messy table (b) sorry for a long wait (c) saying thank you (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) clean, covered food (d) saying thank you
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
9. 9.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) sorry for a long wait (d) ignoring a customer
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
15. 15.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a sticky, messy table (d) rude replies
17. 17.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) giving correct change (d) a sticky, messy table
18. 18.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) hiding the prices
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.True or false: “a tidy stall table” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) counting change wrongly (d) hiding the prices
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a clear price board (d) a sticky, messy table
23. 23.True or false: “listening to complaints” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) hiding the prices (d) ignoring a customer
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a tidy stall table (d) clean, covered food
26. 26.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) counting change wrongly (d) a clear price board
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) a tidy stall table
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
30. 30.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) sorry for a long wait (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) serving friends first
32. 32.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) listening to complaints (d) clean, covered food
34. 34.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) chatting on the phone (d) serving friends first
35. 35.True or false: “hiding the prices” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) chatting on the phone (d) arguing with a buyer
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
39. 39.True or false: “hiding the prices” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids