Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 22 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.True or false: “saying thank you” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) clean, covered food
4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
5. 5.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) serving friends first
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) a sticky, messy table (d) rude replies
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
13. 13.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) chatting on the phone (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) rude replies (d) fixing mistakes quickly
16. 16.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
17. 17.True or false: “counting change wrongly” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) saying thank you
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) rude replies (d) counting change wrongly
23. 23.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) saying thank you (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) dirty hands with food (d) arguing with a buyer
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) a sticky, messy table
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) clean, covered food
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) rude replies
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
32. 32.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
33. 33.True or false: “rude replies” is poor customer service. (a) True (b) False
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
37. 37.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) sorry for a long wait (d) giving correct change
39. 39.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) a sticky, messy table (d) ignoring a customer
40. 40.True or false: “rude replies” is good customer service. (a) False (b) True

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