Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 211 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) arguing with a buyer
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a clear price board (d) giving correct change
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) sorry for a long wait (d) rude replies
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) clean, covered food (d) arguing with a buyer
9. 9.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) rude replies (d) serving friends first
11. 11.True or false: “a clear price board” is poor customer service. (a) False (b) True
12. 12.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) a tidy stall table (d) saying thank you
13. 13.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
14. 14.True or false: “dirty hands with food” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
17. 17.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) saying thank you (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) arguing with a buyer (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) listening to complaints (d) rude replies
20. 20.True or false: “serving friends first” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) fixing mistakes quickly (d) dirty hands with food
22. 22.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
23. 23.True or false: “counting change wrongly” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) hiding the prices (d) dirty hands with food
26. 26.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) chatting on the phone (d) fixing mistakes quickly
27. 27.True or false: “greeting with a smile” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
29. 29.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a clear price board (d) a sticky, messy table
31. 31.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
32. 32.True or false: “listening to complaints” is good customer service. (a) False (b) True
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) serving friends first
35. 35.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) listening to complaints (d) ignoring a customer
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) giving correct change (d) counting change wrongly
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: rude replies? (a) poor service (b) good service

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