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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 212 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
  3. 3.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  5. 5.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  6. 6.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) sorry for a long wait (d) a tidy stall table
  7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  8. 8.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) ignoring a customer
  9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
  10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  11. 11.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  12. 12.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
  13. 13.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) ignoring a customer
  14. 14.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
  15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  18. 18.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
  19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  20. 20.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  21. 21.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) saying thank you (d) ignoring a customer
  22. 22.True or false: “a clear price board” is good customer service. (a) True (b) False
  23. 23.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) rude replies (d) dirty hands with food
  24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
  25. 25.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  26. 26.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  27. 27.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) counting change wrongly (d) listening to complaints
  28. 28.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
  29. 29.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  30. 30.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
  31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) dirty hands with food
  32. 32.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  33. 33.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) a sticky, messy table (d) ignoring a customer
  34. 34.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) arguing with a buyer (d) giving correct change
  36. 36.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) counting change wrongly (d) giving correct change
  38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
  39. 39.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  40. 40.True or false: “chatting on the phone” is good customer service. (a) False (b) True

Answer key

  1. good service
  2. True
  3. False
  4. poor service
  5. good service
  6. serving friends first
  7. good service
  8. giving correct change
  9. say sorry, add sugar
  10. good service
  11. poor service
  12. giving correct change
  13. ignoring a customer
  14. buyers come back
  15. poor service
  16. False
  17. poor service
  18. greeting with a smile
  19. good service
  20. False
  21. saying thank you
  22. True
  23. clean, covered food
  24. False
  25. poor service
  26. poor service
  27. listening to complaints
  28. serve them in turn
  29. False
  30. greeting with a smile
  31. dirty hands with food
  32. True
  33. fixing mistakes quickly
  34. True
  35. arguing with a buyer
  36. False
  37. counting change wrongly
  38. give it back, say sorry
  39. True
  40. False

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