Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 213 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) serving friends first (d) counting change wrongly
3. 3.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) sorry for a long wait (d) clean, covered food
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) counting change wrongly (d) a clear price board
11. 11.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
12. 12.True or false: “counting change wrongly” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) rude replies (d) listening to complaints
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) clean, covered food (d) rude replies
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) listening to complaints (d) counting change wrongly
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) a clear price board
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) chatting on the phone (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) a sticky, messy table (d) greeting with a smile
20. 20.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a tidy stall table (d) hiding the prices
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
27. 27.True or false: “giving correct change” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a sticky, messy table (d) a tidy stall table
29. 29.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) greeting with a smile (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) a sticky, messy table (d) arguing with a buyer
31. 31.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) listening to complaints
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) fixing mistakes quickly (d) saying thank you
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
38. 38.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) sorry for a long wait (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone

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