Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 214 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) saying thank you
4. 4.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
5. 5.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) a tidy stall table (d) clean, covered food
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) saying thank you (d) listening to complaints
9. 9.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) rude replies (d) dirty hands with food
10. 10.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) clean, covered food (d) counting change wrongly
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) serving friends first (d) hiding the prices
13. 13.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) serving friends first (d) fixing mistakes quickly
15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) clean, covered food
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) arguing with a buyer
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
22. 22.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) listening to complaints (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) chatting on the phone (d) listening to complaints
24. 24.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) listening to complaints (d) saying thank you
25. 25.True or false: “clean, covered food” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) dirty hands with food
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
30. 30.True or false: “listening to complaints” is poor customer service. (a) False (b) True
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) hiding the prices (d) listening to complaints
34. 34.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) giving correct change
36. 36.True or false: “giving correct change” is good customer service. (a) False (b) True
37. 37.True or false: “a tidy stall table” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) greeting with a smile (d) chatting on the phone
39. 39.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) ignoring a customer

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